Terms of Service

Welcome to Trent Brown LLC (“we,” “us,” or “our”), a jewelry brand operating at https://trentbrownllc.com/ (the “Website”). These Terms of Service (“Terms”) govern your access to and use of our Website, including any purchases of jewelry products, use of our services, or interaction with our content. By accessing, browsing, or using our Website, you (“you,” “your”) agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced herein. If you do not agree to these Terms, please do not use our Website or purchase our products.

1. Acceptance of Terms

By using our Website, creating an account, or placing an order for our jewelry products, you confirm that you have read, understood, and agree to comply with all provisions of these Terms. We reserve the right to update or modify these Terms at any time, and such changes will be effective immediately upon posting the updated Terms on our Website with a revised “Last Updated” date. Your continued use of the Website after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically to stay informed of any updates.

2. Eligibility

To use our Website and purchase our products, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is older. By using our Website, you represent and warrant that you meet this eligibility requirement and that all information you provide to us is accurate, truthful, and complete. You further warrant that you have the legal capacity to enter into binding contracts (e.g., to purchase products from us).

3. Website Use

3.1 Permitted Use

You may use our Website solely for personal, non-commercial purposes (unless you have obtained our prior written consent for commercial use, such as wholesale inquiries) and in compliance with these Terms and applicable laws. Permitted use includes browsing our jewelry collection, placing orders, creating an account to track orders, and contacting our customer service team.

3.2 Prohibited Use

You agree not to engage in any of the following prohibited activities when using our Website:
  • Using the Website for any illegal, fraudulent, or harmful purpose, including but not limited to purchasing products for resale in violation of our policies, or engaging in identity theft.
  • Accessing, modifying, or attempting to access or modify any unauthorized areas of the Website, our servers, or any data stored on our systems.
  • Using automated tools (e.g., bots, scrapers) to access, scrape, or collect data from the Website without our prior written permission.
  • Uploading or transmitting any harmful, offensive, or inappropriate content (e.g., viruses, malware, hate speech, explicit material) to the Website.
  • Infringing on our intellectual property rights or the intellectual property rights of others (e.g., copying, reproducing, or distributing our product images, logos, or content without permission).
  • Disrupting or interfering with the operation of the Website, including but not limited to overloading our servers or interfering with other users’ access to the Website.
We reserve the right to terminate or suspend your access to the Website immediately if you engage in any prohibited activity, without prior notice and without liability to you.

4. Account Creation and Management

You may choose to create an account on our Website to streamline your purchases, track order history, and save shipping and billing information. When creating an account, you agree to provide accurate, current, and complete information, and to update your account information as needed. You are solely responsible for maintaining the confidentiality of your account username and password, and for all activities conducted under your account. You agree to notify us immediately at service@trentbrownllc.com if you suspect any unauthorized use of your account.
We reserve the right to suspend or terminate your account at any time, for any reason (including but not limited to a violation of these Terms), without prior notice. You may delete your account at any time by contacting our customer service team, subject to our Privacy Policy regarding the retention and deletion of your personal information.

5. Product Information and Orders

5.1 Product Descriptions

We strive to provide accurate and detailed descriptions, images, and pricing for all our jewelry products on the Website. However, we do not warrant that product descriptions, images, colors, or other content on the Website are error-free, complete, or current. Jewelry colors may vary slightly from the images shown due to differences in device displays. If you have questions about a product (e.g., materials, sizing, availability), please contact us before placing an order.

5.2 Order Placement and Acceptance

When you place an order on our Website, you are making a binding offer to purchase the selected jewelry products at the listed price, plus any applicable shipping costs, taxes, and fees. We reserve the right to accept or reject your order for any reason, including but not limited to: product unavailability, pricing errors, incomplete or inaccurate order information, or suspicion of fraudulent activity.
If we accept your order, we will send you an order confirmation email with details of your order. This email does not constitute a final acceptance of your order; final acceptance occurs when we ship your order. If we reject your order, we will notify you via email and issue a full refund if you have already made payment.

5.3 Pricing and Payment

All product prices on the Website are listed in U.S. Dollars (USD) and are subject to change without prior notice. We are not responsible for pricing errors on the Website; if a product is listed at an incorrect price, we may cancel the order and refund any payment made, or contact you to confirm your willingness to pay the correct price.
You agree to pay the full amount of your order (including product prices, shipping costs, taxes, and fees) using an accepted payment method (e.g., credit card, debit card, PayPal). By providing payment information, you warrant that you are authorized to use the payment method and that the information provided is accurate. We use trusted third-party payment processors to handle payment transactions, and we do not store full payment card information on our servers, in compliance with industry security standards and data protection regulations.

6. Shipping and Delivery

Shipping terms and conditions (including delivery times, shipping methods, costs, and tracking information) are governed by our Shipping Policy, which is incorporated into these Terms by reference. By placing an order, you agree to comply with our Shipping Policy. We are not liable for delays in shipping or delivery caused by third-party carriers, weather conditions, customs processing (for international orders), or other unforeseen circumstances beyond our control.

7. Returns, Refunds, and Exchanges

Our policies regarding returns, refunds, and exchanges for jewelry products are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. By placing an order, you agree to comply with our Return & Refund Policy. All returns, refunds, and exchanges are subject to the eligibility criteria and procedures outlined in that policy.

8. Intellectual Property Rights

All intellectual property rights in and to the Website (including but not limited to logos, trademarks, product designs, images, text, and software) are owned by Trent Brown LLC or our licensors. You may not copy, reproduce, distribute, modify, display, or use any of our intellectual property without our prior written consent. This includes, but is not limited to, using our product images or logos for commercial purposes (e.g., resale, advertising) without permission.
Jewelry designs and product names are trademarks or trade dress of Trent Brown LLC. Unauthorized use of our trademarks or trade dress may violate applicable laws and result in legal action.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Trent Brown LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages (including but not limited to lost profits, lost data, or damage to reputation) arising out of or in connection with your use of the Website, purchase of our products, or these Terms. This includes damages caused by errors, omissions, interruptions, or delays in the Website, or by defective or damaged products, except as required by law.
Our total liability to you for any claim arising out of or in connection with these Terms or your purchase of our products shall not exceed the total amount you paid for the product(s) in question. This limitation of liability applies even if we have been advised of the possibility of such damages.
Nothing in these Terms shall limit or exclude our liability for: (a) gross negligence or willful misconduct; (b) personal injury or property damage caused by our negligence; (c) fraud or misrepresentation; or (d) any other liability that cannot be limited or excluded by applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Trent Brown LLC, its owners, employees, agents, and licensors from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or in connection with: (a) your use of the Website; (b) your violation of these Terms or applicable laws; (c) your purchase or use of our products; (d) any unauthorized use of your account; or (e) any content you upload or transmit to the Website.

11. Privacy Policy

We are committed to protecting your personal information. Our collection, use, disclosure, and safeguarding of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website or providing us with your personal information, you agree to the terms of our Privacy Policy, including our use of cookies and similar technologies, and our compliance with applicable data protection regulations such as CCPA.

12. Termination

These Terms shall remain in effect for as long as you use our Website or until terminated by either party. We may terminate these Terms and your access to the Website at any time, for any reason (including but not limited to a violation of these Terms), without prior notice. Upon termination, your right to use the Website and purchase our products will immediately cease. Any provisions of these Terms that are intended to survive termination (e.g., intellectual property rights, limitation of liability, indemnification) shall remain in effect.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or in connection with these Terms, your use of the Website, or your purchase of our products shall first be resolved through good-faith negotiation with our customer service team. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in Fort Worth, Texas, in accordance with the rules of the American Arbitration Association. Arbitration shall be conducted by a single arbitrator, and the decision of the arbitrator shall be final and binding on both parties.

14. Miscellaneous

  • Entire Agreement: These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Trent Brown LLC regarding your use of the Website and purchase of our products, and supersede all prior or contemporaneous agreements, communications, and understandings (whether oral or written).
  • Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
  • Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision, and shall not prevent us from enforcing that provision in the future.
  • Assignment: You may not assign these Terms or any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms at any time without your consent.
  • Force Majeure: We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control (e.g., natural disasters, war, strikes, government regulations, or supply chain disruptions).

15. Contact Us

If you have any questions, concerns, or disputes regarding these Terms of Service, please contact our customer service team:
  • Company: Trent Brown LLC
  • Email: service@trentbrownllc.com
  • Address: 7512 MARLINDA CIR, FORT WORTH, TX 76140, United States
  • Website: https://trentbrownllc.com/
We aim to respond to all inquiries within 5 business days. Thank you for choosing Trent Brown LLC.