Return Refund Policy

Thank you for choosing Trent Brown LLC (“we,” “us,” or “our”) for your jewelry needs. We strive to ensure you are completely satisfied with every purchase from our website (https://trentbrownllc.com/). This Return & Refund Policy outlines the terms and conditions for returning products, requesting refunds, or exchanging items, ensuring a fair and transparent process for all our customers. By placing an order with us, you agree to comply with the provisions outlined below.

1. Eligibility for Returns

To be eligible for a return, exchange, or refund, the following conditions must be met. Failure to meet these requirements may result in your return being denied or a partial refund being issued.
  • Timeframe: Returns must be initiated within 30 calendar days from the date of delivery, as confirmed by the shipping carrier’s tracking information. Returns initiated after this window will not be accepted.
  • Product Condition: Items must be unused, unworn, and in their original condition. This includes retaining all original packaging (e.g., gift boxes, dust bags), tags, and accessories. Jewelry must not show any signs of damage, scratches, tarnishing, alteration (e.g., resizing, engraving), or wear from use. We reserve the right to inspect all returned items to verify eligibility.
  • Proof of Purchase: A valid order confirmation email, receipt, or order number must be provided when initiating a return. This helps us quickly locate your order and process your request efficiently.
  • Exceptions: Customized, engraved, or personalized jewelry (made to your specific requests) is non-returnable and non-refundable, unless the item is defective or we made an error in your order. Final sale items (clearly marked as “Final Sale” on the product page) are also ineligible for returns, exchanges, or refunds.

2. How to Initiate a Return

Returning an eligible item is simple. Please follow these steps to ensure your return is processed quickly and correctly:
  1. Contact Our Customer Service Team: Send an email to service@trentbrownllc.com with the subject line “Return Request – [Your Order Number].” In your email, include your full name, order number, details of the item(s) you wish to return (product name, quantity, and SKU if available), and the reason for the return (e.g., size issue, change of mind, defective item).
  2. Receive Return Authorization (RA) Number: Our team will review your return request within 2–3 business days. If approved, we will send you a Return Authorization (RA) number and detailed instructions for packaging and shipping the item(s) back to us. Do not ship any items without first receiving an RA number—unauthorized returns will not be processed and may be returned to you at your expense.
  3. Package the Return: Securely package the eligible item(s) to prevent damage during transit. We recommend using the original packaging if possible, or a sturdy box with adequate padding. Clearly mark the RA number on the outer packaging (this helps us identify your return quickly).
  4. Ship the Return: You are responsible for arranging and paying for return shipping. We strongly recommend using a trackable shipping service (e.g., USPS, UPS) and insuring high-value jewelry items, as we are not liable for lost, stolen, or damaged returns during transit. Ship the packaged item(s) to the following address: Trent Brown LLC Attn: Returns Department 7512 MARLINDA CIR FORT WORTH, TX 76140 United States

3. Refund Process

Once we receive and inspect your returned item(s), we will process your refund promptly. Here’s what you need to know:
  • Inspection Period: Upon receiving your return, our team will inspect the item(s) to verify they meet the eligibility criteria (unused, original condition, with all packaging/tags). This process typically takes 3–5 business days.
  • Refund Approval: If the return is approved, we will initiate a refund to your original payment method (e.g., credit card, PayPal). Refunds will exclude the original shipping cost, unless the return is due to a defect, error on our part (e.g., wrong item shipped), or damaged item received.
  • Refund Timing: Refund processing times vary by payment method: – Credit/debit cards: 5–7 business days (processing times may be longer depending on your bank’s policies). – PayPal: 3–5 business days. We will send you an email confirmation once the refund has been processed, so you can track it with your payment provider.

4. Exchange Policy

We offer exchanges for eligible items (unused, unworn, in original condition) within 30 days of delivery, subject to product availability. To request an exchange, follow these guidelines:
  • Initiate a return as outlined in Section 2, specifying “Exchange Request” in the subject line of your email.
  • Include details of the desired replacement item (product name, size, color, SKU if available) in your request. We will confirm availability of the replacement item before approving your exchange.
  • Once your returned item is received and inspected, we will ship the replacement item to you. If the replacement item has a higher price than the original, you will be invoiced for the difference; if it has a lower price, we will issue a partial refund for the difference.
  • Shipping costs: We cover shipping costs for the replacement item only if the exchange is due to a defect, error on our part, or damaged item. For exchanges due to size, personal preference, or change of mind, you are responsible for return shipping, and we will charge standard shipping for the replacement item.

5. Defective or Damaged Items

We take great care in crafting and packaging our jewelry to ensure it arrives in perfect condition. If you receive a defective, damaged, or incorrect item (e.g., wrong product, size, or color), please contact us immediately using the steps below:
  • Contact us within 7 calendar days of delivery to report the issue. Delays in reporting may affect our ability to resolve the problem promptly.
  • Include your order number, clear photos/videos of the defective/damaged item and its packaging, and a detailed description of the issue (e.g., broken clasp, missing stone, incorrect item).
  • Our team will review your claim and, at our discretion, offer a full refund, free exchange, or repair. We will cover all return shipping costs for defective/damaged items and provide a pre-paid shipping label upon approval, if needed.

6. Non-Refundable Items

The following items are non-returnable and non-refundable, under all circumstances (except when defective or due to our error):
  • Customized, engraved, or personalized jewelry.
  • Final sale items (marked as “Final Sale” on the product page).
  • Items returned after the 30-day return window.
  • Items that are worn, damaged, altered, or missing original packaging/tags.
  • Items returned without a valid RA number.

7. Order Cancellations

You may cancel an order before it has been shipped by contacting us at service@trentbrownllc.com with your order number and cancellation request. If canceled successfully, we will issue a full refund to your original payment method within 3–5 business days. Once an order has been shipped, it cannot be canceled, and you must follow our return process outlined in Section 2 to request a refund or exchange.

8. Additional Terms

  • We reserve the right to refuse returns, exchanges, or refunds that do not meet the eligibility criteria outlined in this policy.
  • Refunds are issued only to the original payment method used for the purchase. We cannot issue refunds to a different payment method.
  • International customers are responsible for all customs fees, duties, and taxes associated with returns. We are not liable for items held or confiscated by customs.
  • If you do not receive a refund within the stated timeframe, please contact your bank or payment provider first (as processing delays may occur on their end) before contacting us for assistance.
  • We may update this Return & Refund Policy from time to time, and any changes will be reflected by updating the “Last Updated” date at the top of this page. Your continued use of our Website and services after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or need assistance with a return, refund, or exchange, please contact our customer service team:
  • Company: Trent Brown LLC
  • Email: service@trentbrownllc.com
  • Address: 7512 MARLINDA CIR, FORT WORTH, TX 76140, United States
  • Website: https://trentbrownllc.com/
We aim to resolve all return-related inquiries within 5 business days. Thank you for your understanding and support of Trent Brown LLC.